Shipping policy

Shipping Policy – Secret Bloom

At Secret Bloom, we strive to ensure your order arrives quickly, securely, and completely discreetly.

1. Order Processing

  • Orders are processed within 1 to 3 business days
  • Orders placed on weekends or holidays will be processed on the next business day
  • Once processed, orders cannot be modified or canceled

2. Shipping Methods and Estimated Delivery Times We currently ship within the United States. Estimated delivery times:

  • Standard Shipping: 3 to 7 business days
  • Express Shipping: 1 to 3 business days (when available)

⏱ These are estimates and may vary due to external factors such as weather, high demand, or carrier issues.

3. Shipping Costs

  • Shipping costs are automatically calculated at checkout
  • In some cases, Secret Bloom may offer free shipping during special promotions

4. Discreet Packaging All orders are shipped in plain, neutral packaging with no logos or references to the contents, ensuring your complete privacy. The sender name on the package will be generic and discreet.

5. Order Tracking

  • Once your order ships, you will receive an email with the tracking number
  • You can track your package at any time using the provided link

6. Incorrect or Incomplete Addresses Secret Bloom is not responsible for orders:

  • With incorrect or incomplete addresses provided by the customer
  • Not delivered due to recipient absence

If the package is returned for these reasons, reshipping will incur an additional cost.

7. Packages Marked as Delivered If the carrier marks an order as delivered, Secret Bloom is not responsible for:

  • Losses
  • Theft
  • Packages misplaced after delivery

We recommend checking with your local post office or nearby neighbors.

8. Damaged Packages During Shipping If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Attach clear photos of the package and product

We will review the case and, if approved, send a replacement or process a refund as appropriate.

9. Undelivered Shipments If an order cannot be delivered and is returned to the sender:

  • The customer is responsible for reshipping costs
  • No refunds will be issued for undelivered orders due to customer errors

10. Contact For any questions related to shipping, feel free to reach out: 📧 contact@mysecretbloom.com 🌸 Secret Bloom – Discretion, care, and trust in every delivery